> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.controlplusa.ai/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why are some platforms greyed out during campaign creation?

# Why are some platforms greyed out during campaign creation?

When creating a campaign, you might notice that some platforms (like YouTube, Facebook, or Instagram) are **greyed out** and cannot be selected. This usually happens when required ad elements or account permissions are missing.


## Common Reasons Platforms Are Greyed Out

### 1. Missing Ad Formats or Media

Some platforms require specific ad formats:

* **YouTube:** Needs at least one **video** (uploaded or linked via YouTube URL). If no video is available, YouTube campaigns cannot be created.
* **Google Search / Performance Max (Pmax):** Require at least **4 headlines** and **1 description** to build valid ad variations. If these aren’t provided, Google channels will stay disabled.


### 2. Missing Facebook or Instagram Access

If you haven’t shared permission to your **Facebook Page** (and its connected **Instagram account**), the Meta platforms will be unavailable.
Ctrl+A can only publish ads on these channels when access to your Facebook Page (and linked Instagram account) is granted.


### 3. Other Missing Campaign Assets

In rare cases, if essential campaign components (like images or texts) are missing or invalid, certain platforms may temporarily be disabled until the requirements are met.


## How to Fix the Issue

* Make sure all required **texts, images, or videos** are added.
* Check that you’ve **connected your Facebook Page and Instagram account** if you want to advertise on Meta platforms.
* Review each campaign section (Scan, Assets, Targeting) to confirm that all mandatory inputs are complete.

## Need Help?

If you’re unsure why a specific platform is unavailable, our support team is happy to help.
Contact us at [**help@controlplusa.ai**](mailto:help@controlplusa.ai) or use the **support chat widget** directly inside Ctrl+A.